Terms of Service

1. Acceptance of Terms

By creating an account or accessing Odoo Semantic MCP ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. These Terms apply to all users, including free and paid subscribers.

2. Description of Service and Parties

Odoo Semantic MCP is a knowledge-engine service that indexes Odoo codebase metadata (inheritance chains, view structures, module relationships) and exposes it via the MCP protocol to AI coding tools. The Service indexes metadata only — source code lines are not stored on our cloud infrastructure under standard plans.

The Service is provided by Viindoo Technology Joint Stock Company ("Viindoo", "we", "us", "our"), a company incorporated in Vietnam (business registration no. 0201994665; registered office Room 820-823, Floor 8, Thanh Dat 3 Building, No. 4 Le Thanh Tong Street, Ngo Quyen Ward, Hai Phong City, Vietnam).

Merchant of Record. Paid subscriptions are sold through Polar Software Inc. (polar.sh), which acts as the seller of record and your counterparty for the payment transaction. Your payment contract — billing, invoicing, taxes, chargebacks — is with Polar; your contract for the provision of the Service itself is with Viindoo under these Terms. Polar's own terms and privacy policy also apply to the payment relationship.

3. Account and API-Key Responsibility

You are responsible for maintaining the confidentiality of your account credentials and API keys. You must notify us immediately of any unauthorized use. We are not liable for any loss resulting from unauthorized use of your account, except to the extent caused by our own failure to apply reasonable security measures.

You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. Accounts registered on behalf of organizations require authorization from that organization.

4. Acceptable Use

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Resell, sublicense, or redistribute API access without written permission;
• Use the Service to build a competing product using our indexed data;
• Attempt to reverse-engineer, scrape, or abuse the API beyond your plan quota;
• Use the Service in a way that violates applicable laws or regulations.

We reserve the right to suspend or terminate accounts that violate these rules (subject to the notice rules in Section 12 for paid subscribers).

5. Repository Indexing — Your Representations, Warranties, and Indemnity

When you register a repository or otherwise direct the Service to index code, you represent and warrant that, for every repository you submit:

• you are the owner of the code, or you are validly licensed or otherwise authorized to have the Service access, index, copy, parse, and derive metadata and embeddings from it;
• your submission and our resulting processing do not infringe any third party's intellectual-property, confidentiality, contractual, or other rights; and
• you have obtained any consents required from contributors or rights-holders whose information (including authorship metadata) appears in the repository.

You acknowledge that the Service relies on these representations to index third-party-licensed code, and that responsibility for the right to index any non-Odoo-S.A. licensed module rests with you, the submitter. (Modules licensed OEEL-1 / Odoo S.A. Enterprise are restricted by our own policy and are not exposed pending a written agreement with Odoo S.A. — see our license notice.)

Indemnity. You agree to indemnify, defend, and hold harmless Viindoo, its affiliates, and its personnel from and against any third-party claim, demand, loss, liability, damage, or cost (including reasonable legal fees) arising out of or relating to a breach of the representations and warranties in this Section, or to code you submitted for indexing. This indemnity does not apply to the extent a claim arises from Viindoo's own unlawful conduct, and nothing in it limits a consumer's mandatory statutory rights.

Notice and takedown. If you believe content indexed by the Service infringes your rights, send a notice to legal [at] viindoo [dot] com (or open a ticket) identifying: (a) the work claimed to be infringed; (b) the repository, module, or material to be removed and where it appears; (c) your contact details; (d) a statement that you have a good-faith belief the use is unauthorized; and (e) a statement, under penalty of perjury where applicable, that the notice is accurate and you are authorized to act. We will review and, where appropriate, remove or restrict the identified material, and may notify the submitter so they can respond.

6. Seats, Plans, Billing, and Taxes

Seats. Paid plans are sold per seat. A seat is a single named individual authorized to use the Service under your subscription. Team plans require a minimum number of seats (currently 3) as shown on the pricing page; you may add seats at any time, billed pro-rata for the remainder of the period.

Billing. Paid subscriptions are processed by our Merchant of Record, Polar Software Inc. (polar.sh). Prices are displayed in USD. All prices are exclusive of applicable taxes; you are responsible for any taxes, duties, or government levies applicable in your jurisdiction (Polar may collect and remit such taxes as seller of record).

Auto-renewal. Subscriptions renew automatically at the end of each billing period unless cancelled beforehand. For annual plans, we will send a renewal reminder by email at least 14 days before each automatic renewal. You may cancel at any time as described in Section 7.

We reserve the right to change pricing with at least 30 days' notice to subscribers; changes take effect at your next renewal.

7. Cancellation and Refunds

Please see our Refund & Cancellation Policy for full details, including the 14-day withdrawal right and pro-rata refund available to consumers in the EEA and UK, and the rights of consumers in Vietnam. In summary: you may cancel at any time; cancellation takes effect at the end of the current billing period; business sales are final; consumer statutory rights are preserved.

8. Service Availability

Except for warranties that cannot be excluded under applicable law (including a consumer's statutory guarantees), the Service is provided "as is" without warranty of any kind, express or implied. We do not guarantee uninterrupted or error-free operation. Paid plans are production services and are not offered on a "beta" basis; where a specific feature is offered in beta or preview, it will be clearly labelled as such at the point of use.

Subject to Section 9, we are not liable for data loss, downtime, or damages arising from use of the Service.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Viindoo's total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim, and we shall not be liable for indirect, incidental, or consequential damages.

Carve-outs. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or wilful misconduct; and (d) any rights or remedies a consumer has under mandatory consumer-protection law, which are not affected by this Section.

10. Intellectual Property

The Service, including its software, design, and content, is owned by Viindoo and protected by intellectual property laws. Your use of the Service does not grant you any ownership rights. Code and repositories you index remain your property.

License grant for indexing. To provide the Service, you grant Viindoo a non-exclusive, worldwide, royalty-free licence, for the duration of your use of the Service plus a reasonable period for backups and deletion, to access, copy, parse, and process the code you submit, and to generate, store, and serve derived metadata and vector embeddings from it (e.g. model/field/method names, inheritance graphs, view identifiers, and semantic embeddings). This licence is limited to operating, securing, and improving the Service for you and is revocable by deleting the relevant repository or your account, after which we delete or de-index the derived data within a reasonable period, subject to backups and legal retention. We do not use your submitted code or its embeddings to train foundation models, nor share them with other customers.

11. Governing Law and Dispute Resolution

These Terms are governed by the laws of Vietnam. Disputes shall first be submitted to good-faith negotiation; if unresolved within 30 days, disputes shall be submitted to the competent courts of Hanoi, Vietnam.

Consumers. If you are a consumer, the choice of law above does not deprive you of the protection of the mandatory consumer-protection provisions of the country in which you are habitually resident (Regulation (EC) No 593/2008 ("Rome I"), Art. 6). EEA/UK consumers may bring proceedings in, and may be sued only in, the courts of their country of domicile (Regulation (EU) No 1215/2012 ("Brussels I bis"), Arts. 17–19), and retain access to any applicable online dispute-resolution mechanism.

12. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate free accounts at our discretion. For paid subscribers, except where you have materially breached these Terms, engaged in unlawful or abusive use, or where required by law, we will give at least 14 days' notice by email before terminating your paid subscription for our convenience, and will refund any prepaid, unused portion on a pro-rata basis. On termination, your account reverts to the Free tier or is closed, and the indexing licence in Section 10 ends as described there.

13. Changes to These Terms

We may update these Terms from time to time. We will notify registered users by email at least 14 days before material changes take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms. For consumers, material changes that disadvantage you will not apply to your current paid period without your agreement.

14. Contact

For questions about these Terms, email legal [at] viindoo [dot] com or contact our support team.